Help Scout & COVID-19

As the world comes to grips with COVID-19, we’ve put together several programs to support our customers and business community through what is sure to be a difficult time.

What we’re doing to help

Extended 90-day free trial

All new trials can use Help Scout free for three months and make their way through what we all hope is the most difficult part of the crisis. You can get started here.

Customer relief

We have programs to support customers most impacted by the crisis, specifically those in travel or hospitality industries, or those who use Help Scout to assist frontline healthcare personnel. If you are a customer in either scenario, .

24x6 Support

Our friendly team remains available to help you and your business 24x6. Even if you just need someone to tell you a joke to lighten the mood — .

Continuity planning

We’re taking several proactive measures to ensure Help Scout continues to operate reliably for customers, even in trying economic times.

Virtual Q&A Sessions

We recenty held five livestream sessions to help businesses navigate COVID-19 challenges. If you missed out, you can still watch all five sessions.

View the Recordings

New resources