Help the more human way

Manage all your email, chat, and phone conversations in one place — lose the ticket numbers. It’s just you and the customer, happily ever after.

Illustration of person recieving a bag of groceries from a delivery person while preparing a meal

Keep everything organized

Use separate mailboxes to organize all of your customer conversations across different teams, email addresses, and brands. The more the merrier!

Collaborate with teammates

Whether you have a team of 3 or 300, Help Scout keeps everyone on the same page, and nothing slips through the cracks.

  • Private Notes

    @mention others and collaborate to solve problems

  • Saved Replies

    Answer common questions perfectly, in only two clicks

  • Collision Detection

    See who else is viewing or replying in real-time

  • Tagging

    Categorize conversations for automation and reporting

Collaboration Illustration

Put a face to the name

​​Everything you need to know about the customer is in the sidebar — contact information, previous conversations, and data/activity from other apps.

Happy customers in less time

​​Help Scout is built for speed. You can toggle between email and chat in less than a second, and see mailbox updates in real time.

Illustration of boxes of food

Inbox zero in less time

With Workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.

If Body contains Vegan

Then Assign to Josie and Add tag(s) recipe

“If the body contains vegan, assign the conversation to Josie and add the tag recipe.”

If Status is equal to Active and Tag(s) contain refund

Then assign to Josie and copy to folder refund requests

“If an active conversation has the Refund tag, copy it to the Refund Requests folder.”

If Tag(s) is equal to Delivered

Then Send an email to the customer and Change status Closed

“If an conversation has the Delivered tag, send an email to the customer and change the status to closed.”

Help Scout Plus Plan

Growing with Plus

Advanced reporting, improved collaboration, integrations with Salesforce, Jira and HubSpot — enjoy all of this and more on the Plus plan. Free 15-day trial

Features your team can’t live without

Illustration of two people using their computers at a desk

Phone, chat, email

You can manage phone, email and chat conversations all from a single mailbox.

Search

Find what you need with advanced filters, bulk actions, and quick views.

75+ keyboard shortcuts

No mouse required! Help Scout can be used almost entirely from your keyboard.

Mobile apps

Native iOS and Android apps make it easy to use Help Scout on the go.

Notifications

Stay in the loop with notifications in your email, browser, or on your mobile device.

Satisfaction ratings

Collect qualitative ratings and comments from customers so you can improve.

Advanced security

All plans include 2-factor auth, while the Company plan includes SSO/SAML and more.

Developer tools

With Custom Apps and the Mailbox API you can integrate Help Scout with your systems.