Help the more human way

Help Scout's customer messaging platform lets you manage all of your email, chat, and phone conversations in one place. It’s just you and the customer, happily ever after.

Illustration of person recieving a bag of groceries from a delivery person while preparing a meal

Keep everything organized

Get all of your support requests into in a single queue, or create multiple mailboxes for different teams, email addresses, and brands.

Collaborate with teammates

Whether you have a team of 3 or 300, Help Scout keeps everyone on the same page so nothing slips through the cracks.

  • Private notes

    Send teammates private notes with @mentions to collaborate on problems before replying to customers.

  • Saved replies

    Create a searchable library of answers to frequently asked questions, then insert them into replies in two clicks.

  • Collision detection

    Avoid duplication with real-time indicators showing when someone else is viewing or replying to a request.

  • Tagging

    Tag customer conversations to automate workflows, categorize types of requests, and create detailed reports.

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Put a face to the name

​​Everything you need to know about the customer is in the sidebar — contact information, previous conversations, and data/activity from other apps.

Help Scout is built for speed

​​Toggle between email and chat conversations in less than a second,and see new requests added to the queue in real time.

Illustration of boxes of food

Inbox zero in less time

With Workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.

If Body contains Vegan

Then Assign to Josie and Add tag(s) recipe

“If the body contains vegan, assign the conversation to Josie and add the tag recipe.”

If Status is equal to Active and Tag(s) contain refund

Then assign to Josie and copy to folder refund requests

“If an active conversation has the Refund tag, copy it to the Refund Requests folder.”

If Tag(s) is equal to Delivered

Then Send an email to the customer and Change status Closed

“If an conversation has the Delivered tag, send an email to the customer and change the status to closed.”

Help Scout Plus Plan

Growing with Plus

Advanced reporting, improved collaboration, integrations with Salesforce, Jira, and HubSpot — enjoy all of this and more on the Plus plan. Free 15-day trial

Features your team can’t live without

Illustration of two people using their computers at a desk

Multi-channel support

Manage email, live chat, and phone conversations — all from a single mailbox.

Advanced search

Find exactly what you need with search operators, advanced filters, bulk actions, and quick views.

75+ keyboard shortcuts

No mouse required — Help Scout can be used almost entirely from your keyboard.

Mobile apps

Native iOS and Android apps make it easy to use Help Scout on the go.

Notifications

Stay in the loop with notifications in your email, in your browser, or on your mobile device.

Satisfaction ratings

Collect satisfaction ratings and comments from customers so you can improve your support.

Advanced security

All plans include 2-factor authentication, while the Company plan includes SSO/SAML and more.

Developer tools

With Custom Apps and the Mailbox API, you can integrate Help Scout with your systems.