Help Scout's customer messaging platform lets you manage all of your email, chat, and phone conversations in one place. It’s just you and the customer, happily ever after.
Get all of your support requests into in a single queue, or create multiple mailboxes for different teams, email addresses, and brands.
Whether you have a team of 3 or 300, Help Scout keeps everyone on the same page so nothing slips through the cracks.
Send teammates private notes with @mentions to collaborate on problems before replying to customers.
Create a searchable library of answers to frequently asked questions, then insert them into replies in two clicks.
Avoid duplication with real-time indicators showing when someone else is viewing or replying to a request.
Tag customer conversations to automate workflows, categorize types of requests, and create detailed reports.
Everything you need to know about the customer is in the sidebar — contact information, previous conversations, and data/activity from other apps.
Toggle between email and chat conversations in less than a second,and see new requests added to the queue in real time.
With Workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.
If Body contains Vegan
Then Assign to Josie and Add tag(s) recipe
If Status is equal to Active and Tag(s) contain refund
Then assign to Josie and copy to folder refund requests
If Tag(s) is equal to Delivered
Then Send an email to the customer and Change status Closed
Manage email, live chat, and phone conversations — all from a single mailbox.
Find exactly what you need with search operators, advanced filters, bulk actions, and quick views.
No mouse required — Help Scout can be used almost entirely from your keyboard.
Native iOS and Android apps make it easy to use Help Scout on the go.
Stay in the loop with notifications in your email, in your browser, or on your mobile device.
Collect satisfaction ratings and comments from customers so you can improve your support.
All plans include 2-factor authentication, while the Company plan includes SSO/SAML and more.