Use separate mailboxes to organize all of your customer conversations across different teams, email addresses, and brands. The more the merrier!
Everything you need to know about the customer is in the sidebar — contact information, previous conversations, and data/activity from other apps.
Seamlessly switch between email and chat in your Help Scout mailbox. No need for separate tools or tabs — everything you need is one click away.
Is someone there or not? Is this chat or email? Beacon gives your customers perfect clarity, and only shows chat as an option when a real person is available to help.
Help your customers get un-stuck without leaving your website.
When chat is available, people can reach out using the channel that works best for them.
Whether you have a team of 3 or 300, Help Scout keeps everyone on the same page, and nothing slips through the cracks.
@mention others and collaborate to solve problems
Answer common questions perfectly, in only two clicks
See who else is viewing or replying in real-time
Categorize conversations for automation and reporting
With Workflows, you can set up powerful automations to take care of repetitive tasks using simple if/then logic.
If Subject contains Invoice
Then Assign to Troy and Add tag(s) billing
If Tag(s) is equal to Outage
Then Send an Email To the customer and Change status closed
If Status is equal to Active and Tag(s) contain Refund
Then Assign to Troy and Copy to folder Refund Requests
You can manage phone, email and chat conversations all from a single mailbox.
No mouse required! Help Scout can be used almost entirely from your keyboard.
Stay in the loop with notifications in your email, browser, or on your mobile device.
All plans include 2-factor auth, while the Company plan includes SSO/SAML and more.
Find what you need with advanced filters, bulk actions, and quick views.
Native iOS and Android apps make it easy to use Help Scout on the go.
Collect qualitative ratings and comments from customers so you can improve.