Integrate Jira with Help Scout

Boost productivity by integrating Jira with Help Scout

Jira Software offers flexible issue and project tracking with best-in-class agile tooling for software teams. By integrating Jira with Help Scout, you can manage issues, view details of any Jira issue quickly, and boost productivity — from a single platform.

Activate an optional feature to reactivate Help Scout conversations: When linked issues are closed in Jira, the related conversations in Help Scout will automatically be made active again so your support team can follow-up.

Jira - Help Scout - Jira integration

Straight from Help Scout, you can now:

  • Link (or un-link) Jira issues to any Help Scout conversation

  • Create a new Jira issue, including attachments, and link it to any conversation

  • Go straight to the specific Jira issue by clicking on the link

  • View relevant ticket details, like Summary title and Issue Type

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.