Integrate Jira with Help Scout

Jira Software offers flexible issue and project tracking with best-in-class agile tooling for software teams. By integrating Jira with Help Scout, you can manage issues, view details of any Jira issue quickly, and boost productivity — from a single platform.

 

See how Panorama Education uses the Help Scout Jira integration to make sure their Client Success, Product, and Engineering teams stay on the same page.

Activate an optional feature to reactivate Help Scout conversations: When linked issues are closed in Jira, the related conversations in Help Scout will automatically be made active again so your support team can follow-up.

Straight from Help Scout, you can now:

• Link (or un-link) Jira issues to any Help Scout conversation
• Create a new Jira issue, including attachments, and link it to any conversation
• Go straight to the specific Jira issue by clicking on the link
• View relevant ticket details, like Summary title and Issue Type