Integrate Textline with Help Scout
A business text messaging platform that empowers customer support teams to create a better customer experience
Turn customer support from a cost center into a revenue center. Make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline offers the best tools for customer support workflow, team collaboration, and process automation. Your team can share one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously.
Do more with Textline and Help Scout
- Store templates for frequently used messages.
- Transfer text messages, similar to transferring phone calls.
- Receive desktop, email, and mobile alerts.
- Use automated greetings and away messages.
- Leave private notes for internal team discussions.
- Understand customer interactions and monitor team performance.
- Send and receive photos, videos, and attachments.
- All Help Scout contacts sync into Textline.