Integrate Textline with Help Scout

A business text messaging platform that empowers customer support teams to create a better customer experience

Turn customer support from a cost center into a revenue center by connecting Textline to Help Scout. Give your support team a productivity boost while reducing call volume and keeping customers happy. With the integration, all Textline text conversations are tracked in your Help Scout mailbox and your saved Help Scout contacts sync when a conversation is active.

Textline was built to enhance customer support teams. Our business texting software allows your team to respond instantly to customer inquiries, resolve issues faster, and manage multiple conversations at a time. Plus, you can automate your workflow with text templates and away messages to keep wait times down.


Do more with Textline and Help Scout

  • Send and receive photos, videos, and attachments

  • Create and store text templates for frequently used messages to save time

  • Transfer text conversations to teammates and leave internal notes

Already using Help Scout & Textline? Here’s how to integrate

Not using Textline yet? Click here to get started

Need help? Please send us your questions by emailing help@helpscout.com — we’re listening!

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.