Look ma, no code! Create and publish a help center with articles for every FAQ—no web resources required.
Go on, help yourself
There’s more than enough support to go around when you build your own self-service help center. Save your team time and give your customers just what they’ve been looking for.
Works for you. And for them, too.
Fewer emails for the win
Drop email volume 30% when you offer a self-service help center. It feels great to help before they hit send.
No website resources? No problem.
Your Docs site looks and works great, without a lot of work. Build a helpful site in minutes, no code required.
Always open, day or night
Answer questions (even in your sleep) with help from your always-on support center.
Location, location, location
Use Beacon to bring Docs articles anywhere your customers might need them, on your site or in-app.
Create a help center that wows
Color and formatting options are available right out of the box, or customize to your heart’s content with CSS.
Use AI to expand fragmented thoughts, fix wordiness, translate text into over a dozen languages, or adjust your tone of voice.
Learn more about AIMake your help center public, restrict visitors, or authorize specific users via our API.
Who knew your help docs could go so far?
Heavy-duty data without the heavy lifting.
The Docs Report shows you how many customers are reaching out, everything they’re searching for, and even the info they can’t find.
Visitor numbers
Unique sessions tell you every time a visitor hits your Docs in 24 hours.
Trending topics
Use the most-viewed articles to see what your customers are reading.
Content gaps
Failed searches show what your customers are looking for, but can’t find.
Article ratings
See a happy, neutral, or sad face to check up on how your docs are doing.
Our customers made these. Cool, huh?
Feedback that keeps us blushing
We saw the most improvements after consolidating our email, chat, and documentation in Help Scout. Having access to the big picture view Help Scout gives us of our support strategy have been essential.
Over the last two years, with improvements to our Beacon and our Docs, our FAQ visits have increased by 122%, while our email volume has actually decreased by 58%!
Our knowledge base articles have over 10,000 views. Being able to meet our users where they are and enabling them to get answers on their own time has saved us hundreds of hours of work.
The Beacon embed enables us to make the most common help articles incredibly easy to access. This saves us time because customers can self-serve and have their questions answered without relying on a support rep to email them back.
You’re doing a lot. Let us help you with that.
Help Scout is the all-in-one customer communication platform that makes your life easier and brings every conversation to you.