Growth & Culture
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Customer-First Teams Thrive in Uncertain Times
The Impact of Great Support on Revenue
Help Scout Remains Committed to DEI
Unlocking Insights: How to Analyze Customer Feedback Effectively
Conversation Corner: Making Support a Whole Company Sport
Creating Champions: A Guide to Effective Customer Advocacy
9 Customer Experience KPIs to Track for Better Business Outcomes
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle
How to Improve Ecommerce Customer Retention (5 Easy Ways)
4 Steps Toward Building a Culture That's Aligned with Company Values
Interviewing at Help Scout: The Insider Perspective
8 Strategies to Skyrocket Ecommerce Customer Loyalty
Customer Onboarding: Steps, Examples, and Best Practices
7 Key Customer Experience Metrics, From Basic to Advanced
Ecommerce Live Chat: Why You Need It + 12 Top Tools
The 10 Best Ecommerce Help Desks: 2025 Buyer's Guide
Customer Success: What It Means, Why It Matters, and More
SaaS Customer Success: Key Roles, Strategies, and Tools
Reducing and Handling Ecommerce Shipping Cost Complaints
DEI at Help Scout: 2021 Update
Help Scout’s Step-By-Step Remote Hiring Process
Building a Customer-Oriented Company: Strategies & Examples
10 Inspirational Customer Experience Examples
Customer Experience vs. Customer Success: Explained
How We Approach Employee Compensation at Help Scout
4 Simple Tips for Crafting an Ideal B2B Customer Experience
10 Simple Ways to Wow Your Customers Every Day
What Is Customer Happiness + 11 Ways to Inspire It
6 Customer Experience Books Every Founder Should Read
CX Fitness: Conducting a Customer Experience Analysis
Creating a Customer Success Journey Map in 6 Steps
6 Customer Centricity Examples To Use In Your Business
A Comprehensive Guide to Customer Satisfaction Score
How To Use NPS to Measure Your Customer Experience
7 Foundational Customer Experience Best Practices
Creating a Customer Experience Team: 4 Questions to Ask
9 Key Aspects of a Stellar Customer Success Strategy
Where to Start When Building a Customer Success Team
How to Create a Customer Feedback Loop That Works
The Role of Customer Stickiness in Building Enduring Loyalty
Customer Satisfaction: What It Is and 6 Ways to Boost It
8 Key SaaS Customer Success Metrics & How to Measure Them
How a Great Customer Experience Can Grow Your Bottom Line
Customer Perception and How to Manage It Effectively
How to Improve Customer Loyalty With Customer Effort Score
10 Techniques for Collecting Voice of the Customer Data
A Founder’s Guide to Building a Customer-Focused Company
How to Identify and Optimize Customer Experience Touchpoints
4 Meaningful Customer Satisfaction Metrics, Compared
How Help Scout Mitigates Unconscious Bias in Hiring
6 Proven Strategies for Building a Customer-Centric Company
5 Practical Ways to Automate Ecommerce Customer Service
Guide to Customer Relations: Definition, Benefits, and Tips
Customer Appreciation Ideas: 17 Ways to Thank Customers
An Overview of NPS for Customer Service Teams
Remote Employees Shouldn’t Be Paid Less Based on Geography
How to Write a Value Proposition (+ 6 Modern Examples)
Customer Satisfaction Surveys: A Comprehensive Guide
The Ultimate Guide to Ecommerce Customer Service in 2025
A Retreat Apart: Planning Help Scout’s First Ever Remote Retreat
DEI at Help Scout: Fall 2019 Update
The Secret Art of Delegation
A Detailed Guide to Remote Employee Onboarding
Writing the Perfect Customer Thank-You Note (+ Examples)
Customer Feedback: Why It’s Important + 7 Ways to Collect It
Color Psychology in Marketing and Branding is All About Context
27 Company Retreat Ideas Your Team Will Actually Enjoy
How to Plan a Fun and Productive Company Retreat
ARPA: A Framework Alternative to the RACI Model
How to Support Working Parents
How to Communicate Ideas Effectively
DEI at Help Scout: Spring 2019 Update
The Impact and Value of Taking a Sabbatical from Work
The Business Case for Support-Driven Growth
6 Tips for How to Collaborate on Remote Design Teams
DEI at Help Scout: 2018 Update
Customer Service vs. Customer Experience: Explained
Customer Support vs. Customer Success: Explained
9 Ways to Foster Diversity and Inclusion at Work
Learn How to Negotiate with these 12 Tactics for Successful Negotiations
How to Build a Great Remote Company Culture
11 Strategies to Maintain Customer Intimacy at Scale
Customer Service + Marketing = Improved Customer Experience
How (and Why) to Respond to Positive Online Reviews
6 Steps to Creating a Customer-Centric Culture
How to Turn Negative Yelp Reviews Into New Customers
DEI at Help Scout: 2017 Update
How to Build a Great Business
Aligning Sales and Support for Long-Term Growth
Support, Sales, and Marketing Need to Work in Harmony
Organizing Teams With Players and Coaches
Keeping Our Overachiever Culture
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