The Modern Phone System for Teams
Connect Aircall with Help Scout to increase customer support team productivity and efficiency. Choose the Help Scout mailbox where calls will be logged and which phone lines are synced in Help Scout. Then all calls made or received with those numbers will automatically log as conversations in Help Scout along with key details about the call and the name of the Aircall line that was used. Tags, call comments, and a link to the call recording is synced to Help Scout. There’s no manual data entry needed.
With every incoming call, links to customer profiles in Help Scout appear right in your Aircall phone. As such, reps can see the caller’s name and details to have better, more informed conversations immediately. If the caller does not yet have a record, a new customer profile will be created in Help Scout.