Aircall

Aircall is a cloud-based phone system for support and sales teams. Integrating Aircall with Help Scout connects another support touchpoint (phone) to your customer support history in Help Scout, making it easier for your front line teams to review cross-channel communications history for each customer, in one place.

By integrating Aircall, you’ll get detailed phone support information into your Help Scout history, automatically logging call details and ensuring no piece of customer communication gets lost between systems.

Help Scout - Aircall integration Example of a Help Scout conversation with Aircall

Features:

  • All calls and voicemails automatically logged into Help Scout
  • Choose the data that you want to sync between Aircall and Help Scout based on your needs
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