Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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Teach Your Customers the Alison Groves Way
Customer Service

Teach Your Customers the Alison Groves Way

All the documents and chatbots in the world can't quite do what a great teacher can achieve through real-time interaction. Alison Groves has developed Help Scout's online classes and in this episode she shares what she's learned.

How Kristi Created Her Own Customer Success Job
Customer Service
How Kristi Created Her Own Customer Success Job
6 Examples of Excellent Customer Service in Healthcare
Customer Service
6 Examples of Excellent Customer Service in Healthcare
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The Supportive

Support Matters. So Do You.

Thoughtful articles and podcast episodes for people who care about about delivering the best customer experience.

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Support Matters. So Do You.

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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Product

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Live EventWhere to Start with AI Support in 2026
Product
Where to Start with AI Support in 2026
Understanding AI Answers Usage and Spend
Product
Understanding AI Answers Usage and Spend
Live Event7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
Product
7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
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Editor’s Picks

Inside Learn Something Days: The Help Scout Support Team
The Supportive
Inside Learn Something Days: The Help Scout Support Team
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports

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Support Toolkit

Tools to help you grow

Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service and build a company that lasts.

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Tools to help you grow

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