Customer Service

Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.

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In Customer Support We Trust (Maybe)
Customer Service

In Customer Support We Trust (Maybe)

Why AI can earn your customers' cognitive trust, but never their affective trust — and what that means for support teams.

Nicole is Not Here to Fix Your Plumbing
Customer Service
Nicole is Not Here to Fix Your Plumbing
The Right (and Wrong) Way to Automate Client Communications
Customer Service
The Right (and Wrong) Way to Automate Client Communications
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The Supportive

Support Matters. So Do You.

Thoughtful articles and podcast episodes for people who care about about delivering the best customer experience.

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Support Matters. So Do You.

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Growth & Culture

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AI Adoption at Work: It’s a Process
Growth & Culture
AI Adoption at Work: It’s a Process
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Growth & Culture
Help Scout Welcomes Toby Gabriner as Chief Executive Officer
Remote Work: It’s About More Than Skipping the Commute
Growth & Culture
Remote Work: It’s About More Than Skipping the Commute
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Product

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How EasyBroker saves the cost of two hires and gets more from its lean team
Product
How EasyBroker saves the cost of two hires and gets more from its lean team
How Merki Market cut response times by 87% while expanding across Europe
Product
How Merki Market cut response times by 87% while expanding across Europe
How EmailOctopus supports its more than 30% annual user growth with AI
Product
How EmailOctopus supports its more than 30% annual user growth with AI
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Editor’s Picks

Inside Learn Something Days: The Help Scout Support Team
The Supportive
Inside Learn Something Days: The Help Scout Support Team
How to Build a Great Remote Company Culture
Growth & Culture
How to Build a Great Remote Company Culture
Help Scout Using Help Scout: Reports
Product
Help Scout Using Help Scout: Reports

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Support Toolkit

Tools to help you grow

Explore our collection of free templates, guides, courses, and resources — all designed to help you and your team deliver exceptional customer service and build a company that lasts.

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Tools to help you grow

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