Photo: Jacinda Santora

Blog Author

Jacinda Santora

Jacinda Santora combines marketing psychology, strategy development, and strategy execution to deliver customer-centric, data-driven solutions for brand growth. Connect with her on LinkedIn.

Posts by Jacinda

22 Impactful Customer Service Survey Questions to Ask in 2024
Growth & Culture
22 Impactful Customer Service Survey Questions to Ask in 2024
Why Customer Satisfaction is Important for Your Business
Growth & Culture
Why Customer Satisfaction is Important for Your Business
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
Growth & Culture
Navigating the Numbers: 10 Customer Engagement Metrics to Track in 2024
From Inbox to Impact: 10 Sales Email Templates That Resonate
Growth & Culture
From Inbox to Impact: 10 Sales Email Templates That Resonate
Exploring AI for Healthcare: A Transformative Tool for Patient Care
Customer Service
Exploring AI for Healthcare: A Transformative Tool for Patient Care
Leveraging AI in Ecommerce: Benefits, Tools, and Tips
Growth & Culture
Leveraging AI in Ecommerce: Benefits, Tools, and Tips
How To Share an Instagram Account: The 3 Best Ways
Customer Service
How To Share an Instagram Account: The 3 Best Ways
Omnichannel Retail: Strategies, Examples, and Trends Explained
Growth & Culture
Omnichannel Retail: Strategies, Examples, and Trends Explained
How to Improve Ecommerce Customer Retention (5 Easy Ways)
Growth & Culture
How to Improve Ecommerce Customer Retention (5 Easy Ways)
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