Blog Author

Michal Vrtiak

Michal Vrtiak is a Java Engineer at Help Scout, where we make excellent customer service achievable for companies of all sizes.

Posts by Michal

Testing Code That Talks to the Database

Inside Help Scout

Testing Code That Talks to the Database

The Database Is Not an Implementation Detail

Inside Help Scout

The Database Is Not an Implementation Detail

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Growth & Culture

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A Guide to Elevating Your Ecommerce Game with WhatsApp

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Customer Engagement

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Customer Service

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Leading Service

AI Support Metrics: 5 KPIs To Track

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Scaling Service

Boost Your Customer Support Efficiency with AI

The 9 Best Social Media Customer Service Software (2024)

Software & Systems

The 9 Best Social Media Customer Service Software (2024)

Inside Help Scout

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Product Updates

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Customer Stories

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Do You Actually Need a Local Environment?

Do You Actually Need a Local Environment?

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