Visit Sea Sat, the Customer Service Restaurant


This post is part of The Supportive, Mathew Patterson’s column for customer service professionals. Learn what The Supportive is, or browse through all of the posts from this series.

One of the great challenges of customer service work in all areas is, well, the customers.

Handling the exact same support question from two different people can result in very different experiences for the person answering them. One might be a quick and pleasant interaction, the other an epic slog through danger and despair.

As professionals, we accept that this is sometimes what’s required, but wouldn’t it be nice if the cost of those more difficult conversations wasn’t only borne by the customer service team? Perhaps it would look something like this:

The Menu of Customer Service

If you’d like to view or print the full customer service menu, download the PDF here.

Get highlights from The Supportive delivered directly to your inbox

Get highlights from The Supportive delivered directly to your inbox
Mathew Patterson
Mathew Patterson

After running a support team for years, Mat joined the marketing team at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter and LinkedIn.

Try Help Scout

Learn the platform in less than an hour.
Become a power user in less than a day.

G2 Badges
Want a tour of Help Scout? Get a demo