The Help Scout Blog
Tips and ideas to help you delight your customers
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customer serviceA Customer Service Advice Column for Actual Humans
Get answers to your most challenging career or leadership questions in Help Scout's new customer service advice column by Mat Patterson.
customer serviceHow to Build a Strong Customer Service Culture
Discover strategies that executives, support leaders, and support agents can use to build and maintain a strong company customer service culture.
productCustomer Story: LanguaTalk
Learn how LanguaTalk, a marketplace for online language tutoring, uses Help Scout to get customers clear and prompt answers to their questions.
customer service5 Ways to Automate Support Without Degrading Service
Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality.
customer service5 Simple Knowledge Base SEO Tips Anyone Can Follow
You don't need to be a professional marketer to get started with knowledge base SEO. Just follow the instructions in this step-by-step guide.
customer serviceSuccessfully Implementing Live Chat on a Small Support Team
Implementing live chat doesn’t mean you need to sacrifice support quality or hire a ton more agents. Just follow these best practices.
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Customer ServiceView More Posts
customer serviceThe 9 Best Customer Service Software for Small Businesses
If it's time for your team to adopt customer service software, this guide will tell you everything you need to know to make the right choice.
customer serviceThe Taming of the Queue: 14 Support Queue Management Tips
Understanding and managing the power of the support queue is critical to a sustainable customer service organization. Consider these 14 tips.
customer serviceHow to Hire for Customer Service: A Step-by-Step Guide
Making the right hires for your support team is critical for the long-term strength of your organization. Learn how to hire for customer service.
Growth & CultureView More Posts
growth10 Simple Ways to Wow Your Customers Every Day
Learning how to wow your customers can have a huge impact. Here are 10 ways your company can knock people’s socks off every day.
growthWhat Is Customer Happiness + 11 Ways to Inspire It
Customer happiness contributes to your bottom line and other key business metrics, plus it feels good. This blog post explains how to do it well.
growth6 User Adoption Strategies for Growing SaaS Businesses
Six user adoption strategies that SaaS companies can use to convert trial users into paying customers and improve long-term customer retention.
Inside Help ScoutView More Posts
productGood to Grow: Help Scout Celebrates its 10th Year
Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
productCustomer Story: Upstream Tech
Before adopting Help Scout, Upstream Tech's support was difficult to manage and evaluate. Help Scout has helped them deliver high-touch, exceptional support.
productMarch 2021 Release Notes: Beacon Identify Changes, Messages Editor Updates, and More!
Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.