When it comes to managing customer service, fostering customer relationships, or generating sales, every tool has its pros and cons.
With a CRM, shared inbox features, labeling, and more to offer, an email collaboration platform like Gmelius can be a great option for teams who need to manage shared emails and streamline communication. Users can label emails, delegate conversations, leave notes about certain contacts and conversations, and more.
Gmelius is a useful tool for collaborating with your team in a shared inbox — but only if your company uses Google Workspace for its communication and file sharing.
If you have a larger team or you’re looking for a suite with multiple features, Gmelius likely isn’t going to be the best option for your team. Whether you’re searching for a tool that’s similar to Gmelius that fits in well with your team or you’re unhappy with the platform, there are a number of alternatives available.
The 9 best Gmelius alternatives
To help you find the right email collaboration tool for you, let’s look at the nine best Gmelius alternatives to help you find the best tool for your business.
Salesforce Service Cloud
Google Collaborative Inbox
Outlook Shared Mailbox
1. Help Scout
Best Gmelius alternative for customer support.
Help Scout’s email collaboration and shared inbox features are perfect for teams working to provide better support for their audiences through building and fostering customer relationships. Easily manage customer requests, tag conversations, and bring other team members into the loop.
A few more key features included with Help Scout:
Work with any email platform (not just Gmail).
Send private notes to team members when you need their assistance with a customer.
List contact and background information on customers right in your sidebar so you can know their history with your business, helping you serve them better.
Use saved replies to make managing and responding to emails and customer communication painless.
Automatically assign and sort incoming emails, support tickets, and customer requests using workflows.
Price: Starting at $20/user per month.
Best Gmelius alternative for enterprise businesses.
Salesforce is great for large, enterprise companies who need powerful tools to track their customer communication. Salesforce boasts an entire suite of tools covering customer service, marketing, sales, and ecommerce, including features like:
The ability to provide video support for your customers.
Omnichannel agent interface to manage conversations from multiple outlets.
No-code automation workflows that streamline your emails and make it easy to follow up with customers.
A unified view of customer backgrounds, making it easy to keep conversations flowing from agent to agent.
Price: Starting at $25/user per month.
Best Gmelius alternative for Gmail users.
An add-on for Google Workspace users, Google Collaborative Inbox is a great option for small teams and businesses with little to no budget for email collaboration tools who want to start managing their inboxes. The main caveat is that there’s a bit of a learning curve as the interface isn’t the same as regular Gmail.
Features that come with Google Collaborative Inbox include:
An easy setup that seamlessly connects with your Google workspace.
The ability to add, manage, and remove team members in your email group.
Conversation organization so team members can assign, unassign, or resolve conversations and set Gmail labels.
Price: Free for teams using Gmail.
Best Gmelius alternative for Outlook users.
Just like Google Collaborative Inbox, Outlook Shared Mailbox is a free option for small teams who want to collaborate on email management using Microsoft Outlook.
Features of Outlook’s Shared Mailbox tool include:
A seamless setup for Outlook users to access shared mailboxes right inside their email client.
A shared calendar, allowing teams to see when other team members are working or available.
Shared mailbox functionality for both iOS and Android smartphones.
Price: Free for teams using Outlook.
Best Gmelius alternative for larger brands using Google Workspace.
Hiver is another email collaboration tool that focuses exclusively on Gmail accounts. It’s best for helping teams manage their support@ or info@ email addresses across multiple support staff.
Hiver requires a small monthly fee, but in exchange, you get access to a range of features:
Email tracking and assigning so every customer request is attended to.
Shared drafts that allow for better team training and customer support.
Easy-to-configure SLAs to ensure your service providers always offer quality service.
Price: Starting at $12/user per month.
Best Gmelius alternative for email management.
While many of the tools in this list focus on helping with shared inboxes (like hello@ email addresses), Front is a great tool for keeping all email communication in one place — whether shared or personal.
Users can easily add their shared inbox, social media accounts, and live chat while also accessing their personal inbox, all within the same tool.
Front’s features include:
Tagging lets you prioritize VIPs and keep conversations organized.
Marketing automation for setting up workflows and improving task management in your inbox.
Email notes so everyone on your team knows where a conversation or support request was left off.
Price: Starting at $19/person per month.
Best Gmelius alternative for sales teams.
Mixmax is a great email management tool for improving sales across your outbound team. It makes managing sales emails easy with features for engaging recipients as well as scheduling calls and appointments.
Other prominent features of Mixmax’s email tool include:
The ability to set notifications on your desktop, email, or Slack to see real-time responses, email opens, and more.
Polls, surveys, and link previews that make your team’s email communication more dynamic.
Seamless meeting scheduling that keeps your sales team’s pipeline full.
Price: Free plan available. Paid plans start at $9/user per month.
Best Gmelius alternative for email outreach.
Saleshandy is a great email collaboration tool for cold email outreach — the bane of every email user’s existence. Whether for sales, link building, or influencer outreach, a tool like Saleshandy can help improve the cold outreach experience.
Saleshandy features include:
Email personalization to help increase the likelihood that a recipient gets back to you.
Automated follow-ups and email templates that make outreach easier.
A Chrome extension and Outlook plugin for integrating with your email client.
Price: Free plan available. Premium plans start at $9/user per month.
Best Gmelius alternative for smaller budgets.
Focusing more on sending out email campaigns, Vocus.io offers a CRM and shared inbox for improved project management and teamwork. Vocus.io is the only paid app on our list that has a flat monthly fee rather than a cost-per-user setup, making it an ideal tool for businesses on a budget.
Features available include:
Email tracking that shows you when emails have been opened or links have been clicked.
The ability to schedule or snooze emails, as well as to set reminders for when you need to respond.
Detailed reports on email campaign performance to share with your team.
Price: Starting at $5/month after a 30-day free trial.
Find the right Gmelius alternative for you
All in all, email collaboration tools are key for improving the way your team works together on customer communication. When teams struggle to stay on top of emails, your community can tell.
Rather than let the fluctuating state of your inbox dictate the experience of your organization, invest in a tool that ensures people receive the help they need every day. Your team members will be happier, and your customers will be, too.