Playlist

Support + Success

What is customer success, and how should it interact with the customer support team? Explore different approaches to organizing your customer facing teams and helping your customers succeed with your service.

8 posts 6 authors

01.

Track Requests to Keep Customers Coming Back

Telling customers to “keep an eye out” for updates puts the onus on them—not cool. Instead, be proactive and follow up after you’ve fixed a bug they reported or built a feature they wanted.

Emily Triplett Lentz 5 min read

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02.

Talking Customer Success with Ryan Engley

What is customer success and how does it drive business growth? Ryan Engley of Unbounce shares his thoughts on the value of creating successful customers.

Gregory Ciotti 19 min read

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03.

8 Ways to Improve Your Company’s Customer Experience Strategy

When it comes to delivering an outstanding customer experience, far too many companies are content with simply keeping up with the Joneses. Here are 8 ways to improve the customer experience strategy.

Help Scout 10 min read

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04.

Building Your Customer Support Funnel

Learn the 4 stages of the customer support funnel, and you can use it to retain customers.

Molly Wojcik 6 min read

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05.

Content Is Customer Success

​​In the competitive rat race that is “content,” has solving for the customer become a mere footnote?

Gregory Ciotti 5 min read

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06.

9 Insights on Improving Customer Success

Customer success should be part of everything you do. Here's how you can make it happen.

Paul Jun 2 min read

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07.

What Bad Customer Service Costs Your Business

Bad customer service could be causing your customers to slip away. Here’s the data on the effects of bad service.

Gregory Ciotti 7 min read

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08.

10 Things Your Customers Wish You Knew About Them | Infographic

10 studies from social psychology that reveal what your customers WISH you knew about them.

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