Customer Stories

Customer Story: Basecamp

“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”

Hosted By:
Help Scout
Help Scout

Before switching to Help Scout, Basecamp used another support tool that was unreliable. “There were days when it would go down for half a day, and they were completely unresponsive to us,” says Kristin Aardsma, Basecamp’s Head of Support.

“So at a certain point, we said screw it. We’re finding a different program that’s actually going to be there for us the way that we want to be there for our customers. We ended up going with Help Scout in the end, particularly because their support is really, really great.”

Get started with Help Scout

A better experience for your customers, fewer headaches for your team. You'll be set up in minutes.

Free 15-day Trial