Add in-app messaging to your mobile app that seamlessly integrates with Help Scout
Smooch is a messaging platform and provides a mobile software development kit (SDK) for in-app messaging, social integrations with Facebook Messenger and Twitter Direct Messages, or SMS messages using Twilio or WhatsApp. Integrating Help Scout with Smooch will seamlessly sync all of your communications between the two systems. When a customer reaches out from your mobile app, you can continue the conversation from Help Scout.
Messages sent via Smooch are instantly available in Help Scout. And when you send a reply, instead of sending an email, the message is sent straight to the customer’s mobile device via Smooch. Two-way sync between both products means Help Scout stays invisible to your customers.