Customer Service
Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.


Designing a Great Contact Us Page: 20 Inspiring Examples

7 Ways To Improve Your Customer Service Response Times

The 8 Best 100% Free Zendesk Alternatives in 2025

Season 2 Episode 01: Help Scout

Multilingual Customer Support: Methods and Best Practices

Support Pros Recommend...

8 Actionable Live Chat Metrics to Start Tracking Today

7 Reasons Why Help Scout Is the Best Zendesk Alternative

Help Scout vs. Zendesk: A Deep-Dive Comparison

Reframing AI Chatbots as Self-Service Tools

Help Scout's AI Features: Deliver Better Support, Faster

The Not-Particularly-Weird Science of Support

16 Ecommerce Knowledge Bases That Go Beyond the FAQ

The 4 Bucket System for Support

The Ultimate Guide to SaaS Customer Support in 2025

Noticing the Small Wins

Air Canada’s Chatbot Walked So Cursor’s Chatbot Could Ruin

The Supportive Podcast Wraps-Up Season 1

The 7 Best Ecommerce Chatbots for Online Shops in 2025

Conversation Corner Live: Teacher Appreciation

How to Create a Knowledge Base in 8 Simple Steps

The 10 Best AI Chatbots for Customer Service in 2025

Criticism in Customer Support

Companion Planting for Diversity in Support

Episode 10: Inside Buzzsprout Support

Inside Learn Something Days: The Help Scout Support Team

Support Pros React!

Episode 9: On Community

Help Scout Classes: Learning to Educate at Scale

Comparing Front Alternatives: 12 Top Options for 2025

Episode 8: On the Origin of Support with Sarah Hatter

Leveraging Transferable Skills for a Career Change

Formatting Tips to Improve Your Knowledge Base Articles

The 9 Best Healthcare Customer Service Software in 2025

Episode 7: Getting Started in Support

How Do You Manage Support During Federal Holidays?

Knowledge Base Maintenance: A Practical Framework

It's Groundhog Day in the Queue, Again

Episode 6: Support Teams of 2028

Data Quality: Why It’s Key To AI Support

What's the Best AI Customer Support Software? Top 9 Tools

Ticket Handling: Best Practices for Better Support

How to Build and Maintain an AI Knowledge Base

Unlocking Insights: How to Analyze Customer Feedback Effectively

A Practical Approach to AI Transparency

AI and the Race for the Light

How to Create a Predictive Customer Service Strategy (and Why You Should)

Understanding AI Ticket Routing: Benefits and Challenges

Conversation Corner: Making Support a Whole Company Sport

Improving CX by Overcoming the Challenges of AI Support

Building a Future in Support: The Demand for AI Skills

Episode 5: Escape the Queue

Episode 4: Greatest Mistakes in Customer Service History

Smile, You’re in an AI Photo

Ticket Tagging Made Easy: Tips and Best Practices

What Is Customer Service? Help Scouts Weigh In

Creating Champions: A Guide to Effective Customer Advocacy

Why Great Customer Service Isn’t Just Important, It's a Necessity

Episode 3: Secrets of a Product Manager

Improve Experience with Customer Service Automation

Episode 2: Self-service is the future of online support

Delivering More Customer Delight, Not More AI Hype

The 9 Best Free Help Desk Ticketing Systems in 2025

Conversation Corner: Real Support Talk

The 7 Best AI Ticketing Systems: 2025 Comparison Guide

How 11 Companies Are Using AI for Customer Service

Between Two Borgs

Encouraging Empathy in Customer Service Teams

Making Things Right: Examples of Customer Service Recovery

Beyond the Biscoff: Thoughts on Building Customer Loyalty

Episode 1: The Future of AI-Enhanced Support Teams

The Supportive Podcast

Building Skills for the Sport of Support

9 Customer Experience KPIs to Track for Better Business Outcomes

Catch Me if You Can

The 17 Best Customer Service Software in 2025 (Free & Paid)

The 8 Best HIPAA-Compliant Ticketing Systems in 2025

8 Ways for Support Teams to Use the Time That AI Saves

A New Paradigm: Rethinking 'The Customer Is Always Right'

Help Desk Automation: A Recipe for Better Support

What is Knowledge Management? A Beginner’s Guide

The Top 10 Benefits of Chatbots in Customer Service

First Impressions Last

Crafting an Effective Customer Service Cover Letter: Examples and Tips

The Name of the Rose

Using AI for Email Writing: The 9 Best Tools

When Support Teams are Blamed for Product Problems

101 Best Live Chat Response Examples for Customer Service

The Ultimate Guide to Understanding and Managing Your Customer Lifecycle

How To Share an Instagram Account: The 3 Best Ways

How to Use AI for Live Chat + 4 Tools To Consider

Coping in the Queue: Tips for Managing AI Anxiety in Customer Support

Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI

AI and the Gravity of Mediocrity

Navigating a Support Career in an AI-Powered World

The 21 Best Instagram Tools for Business Growth (2025)

How to Improve Ecommerce Customer Retention (5 Easy Ways)

A Very Help Scout Thanksgiving

4 Diverse AI Chatbot Examples for Great Customer Service

Four Customer Service Lessons Leaders Learned Early — and Still Call on Today

Conversational AI for Customer Service: How To Get It Right

7 Customer Service Resume Examples + Best Practices

How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make

Common Customer Complaints: 8 Examples and Solutions

Customer Service Week: What It Is and Ways to Celebrate

Inside Support: Q&A with Support Leader Brittany Ferguson

Navigating Product Changes in SaaS Support

How to Create a Jira Ticketing System

First Impressions Are Fast Impressions

The 11 Best Issue Tracking Software for Customer Support Teams

The Best Shopify Customer Service Apps: 8 Options for 2025

How To Be Heard By Your Product Team

Building Stronger Customer Relationships

The 9 Best Customer Experience Software in 2025

Going Off Script

17 Great Customer Service Examples to Inspire You

Customer Service Management: How to Develop an Effective Strategy

Help Scout and AI: A New Perspective

The 8 Best Customer Service Mobile Apps (Features + Pricing)

The 8 Best HIPAA-Compliant Live Chat Apps in 2025

Comparing SaaS and Ecommerce Support

Paid SaaS Support: How To Offer It and Why It Matters

26 Customer Service Interview Questions (+ Interview Tips)

Facebook Messenger for Customer Service: The Basics

8 Customer Success Software Tools to Encourage Growth

How To Optimize Your Support Strategy for Messaging Channels

Customer Engagement Software: 11 Tools to Try in 2025

Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)

Artificial Integrity: Trust, AI, and Customer Service

The 11 Best SaaS Knowledge Base Platforms for 2025

The 9 Best Help Scout Alternatives (Including Features and Price)

Customer Support Tactic: Isolate the Backlog

Google Groups Alternatives: 11 Great Options for Businesses

Using ChatGPT for Customer Service

12 LiveChat Alternatives for Support Teams and Beyond

How Distributed Customer Service Teams Improve Each Other’s Skills

Help Scout vs. Intercom: A Deep-Dive Comparison

The 9 Best Help Desk Software for Small Businesses in 2025

How To Tell if a Company Is Really Customer-Centric

Support Tactic: Fresh Eyes, Fresh Voice

Setup Guide: How to Create a Shared Inbox in Gmail

7 GrooveHQ Alternatives to Help your Team Scale

The 9 Best Kustomer Alternatives for Help Desk Tickets

Comparing Gorgias Alternatives: 8 Top Choices for 2025

Removing customer service accents via AI: The wrong solution to a real problem

The 13 Best Help Desk Software: 2025 Comparison Guide

The 9 Best Missive Alternatives for Team Collaboration

The Ultimate Guide to Email Management for Education

The 12 Best Email Ticketing Systems: 2025 Comparison Guide

47 Pro Tips on How to Talk to Customers

A Love Letter to Social Media Customer Service Pros

Help Desk vs. Service Desk: Which Is Best for You?

Live Chat Software for Education: The 11 Best Options

6 Great Templates for Customer Onboarding Emails

The Beginner’s Guide to Help Scout

Building a Customer-Focused Company

A Guide to Customer Success Manager Career Paths

Changing a Company Culture

How to Create Great Customer Feedback Email Templates

8 Free Customer Satisfaction Survey Templates

If Customer Service Were Really Superheroes

Email vs. Live Chat Support

How to Write the Best Customer Support Manager Job Description

Work For Customers, Not Personas

4 Customer Success Plan Templates and How to Use Them

Customer Service Hiring: Project Ideas

Support Team Swarming Vs. Tiering

Product Support Analyst Job Description: Template and Examples

9 Helpshift Alternatives for Your Customer Communication Needs

The 7 Best Zoho Desk Alternatives on the Market Today

How To Write an Auto-Reply Email: 6 Examples

The 8 Best LiveAgent Alternatives For Customer Support Software

Guiding clients to email support instead of their account managers

Is Google's LaMDA sentient, and if so would it like a job?

Omnichannel Customer Service 101: Definition, Benefits, & Tips

Turning support requests into customer insights

8 Strategies to Skyrocket Ecommerce Customer Loyalty

Customer Onboarding: Steps, Examples, and Best Practices

7 Key Customer Experience Metrics, From Basic to Advanced

The 9 Best HappyFox Alternatives on the Market in 2025

The 11 Best Kayako Alternatives for Customer Support in 2025

The 9 Best HubSpot Service Hub Alternatives and Competitors

Museum of Customer Support: Ancient Fast Food

The 9 Best Help Desk Software for Schools and Universities

The 10 Best Ecommerce Help Desks: 2025 Buyer's Guide

Ecommerce Live Chat: Why You Need It + 12 Top Tools

How to Know When It's Time to Hire For Your Support Team

Step-By-Step Guide: Measuring Customer Service ROI

7 Outlook Shared Mailbox Alternatives for Email Collaboration

Teaching Analytical Reading

The 6 Best Crisp Alternatives for Customer Support

How to Change Your Team’s Behavior

13 Best Practices for Improving Online Customer Service

Customer Success: What It Means, Why It Matters, and More

The 9 Best Gmelius Alternatives for Email Collaboration

The 13 Best Intercom Alternatives and Competitors in 2025

How to Deal with Difficult Customers

Museum of Customer Support: The First Shopping Cart

SaaS Customer Success: Key Roles, Strategies, and Tools

The 11 Most Impactful Customer Service Metrics to Measure

Measuring Customer Service Success More Broadly

9 Guiding Principles for Doing Startup Customer Service Well

Encouraging Support Teams To Write Help Docs

The 9 Best Freshdesk Alternatives and Competitors in 2025

Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?

Fast Food vs. Fine Dining in Customer Service

How To Make the Most of Your Customer Support Data

Reducing and Handling Ecommerce Shipping Cost Complaints

Customer Self-Service: Benefits, Tips, and 5 Great Tools

Dealing With Abusive Customers

How Support Teams Can Improve Customer Retention

How To Choose the Right Customer Service Channels in 2025

Museum of Customer Support: The World's Oldest Complaint Letter

Writing Your Own Customer Service Recipe Book

The 7 Best Hiver Alternatives for Team Collaboration in 2025

Delivering Excellent B2C Customer Service: 7 Best Practices

19 Actionable Help Desk Metrics for Customer Support Teams

Shared Email Account: Types, Tips, and the 8 Best Tools

The 11 Best Zendesk Alternatives and Competitors in 2025

Terrifying Tales of Spooky Support

Annual Planning as a New Customer Support Leader

The 7 Best Customer Communication Tools in 2025

Visit Sea Sat, the Customer Service Restaurant

10 Actionable Knowledge Base Metrics to Start Tracking Today

Why Customers Ask Vague Questions (and What To Do About It)

10 Ways to Improve Your Customer Service Security

Find the Best Email Management Software: 11 Top Options

Scaling Customer Support Without Sacrificing Quality: 15 Tips

5 Steps Support Teams Can Take To Get Product Bugs Fixed

The Book That Changed My Customer Service Career

Customer Onboarding Specialist Job Description: Templates and Examples

The Supportive: A Series for Service Professionals

Customer Success Specialist Job Description: Template and Examples

Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid

The Ultimate Guide to Small Business Customer Service

What Should I Include in My Cover Letter?

Creating a Customer Service QA Process: A 6-Step Guide

How to Write a Tier 2 Support Job Description + 5 Examples

Customer Support Rep Job Description: Template and Examples

The 13 Best Knowledge Base Software (Free & Paid) in 2025

Tips & Templates for Writing Great Knowledge Base Articles

18 Customer Service Tips for Financial Services Companies

The 9 Best Social Media Customer Service Software in 2025

9 Customer Service Blogs Every Support Pro Should Follow

How to Recognize, Reduce, and Repair Customer Service Burnout

How FAQ Software Can Help Your Small Business

13 Tips and Best Practices for Real Estate Customer Service

Building a Customer-Oriented Company: Strategies & Examples

11 Tips on Delivering Great Customer Service in Education

11 Types of Bad Customer Service (and How To Avoid Them)

Google Collaborative Inbox: Pros, Cons, and 5 Alternatives

Telling My Boss About My True Career Goals

Delivering Great Customer Service in the Healthcare Industry

11 Top SaaS Help Desk Software for 2025 (Ranked & Rated)

107 Customer Service Statistics and Facts You Shouldn't Ignore

10 Inspirational Customer Experience Examples

Customer Experience vs. Customer Success: Explained

Being Pushed to Offer Service Level Agreements Too Soon

The 8 Best Free Live Chat Software in 2025

4 Simple Tips for Crafting an Ideal B2B Customer Experience

How to Build a Strong Customer Service Culture

10 Simple Ways to Wow Your Customers Every Day

Balancing Soft-Skills With Technical Ability

What Is Customer Happiness + 11 Ways to Inspire It

The Taming of the Queue: 14 Support Queue Management Tips

6 Customer Experience Books Every Founder Should Read

How to Hire for Customer Service: A Step-by-Step Guide

CX Fitness: Conducting a Customer Experience Analysis

Creating a Customer Success Journey Map in 6 Steps

6 Customer Centricity Examples To Use In Your Business

Breaking Into SaaS Support

A Comprehensive Guide to Customer Satisfaction Score

How To Use NPS to Measure Your Customer Experience

7 Foundational Customer Experience Best Practices

B2B Customer Service: What It Is and How To Do It Well

The Best Role for a Second Customer Service Hire

Creating a Customer Experience Team: 4 Questions to Ask

9 Key Aspects of a Stellar Customer Success Strategy

Where to Start When Building a Customer Success Team

Customer Service Training: 21+ Tips, Activities, and Courses

How to Create a Customer Feedback Loop That Works

The Role of Customer Stickiness in Building Enduring Loyalty

Avoiding Cherry-Picking in the Support Queue

Customer Satisfaction: What It Is and 6 Ways to Boost It

Customer Support Job Description: Examples and Best Practices

8 Key SaaS Customer Success Metrics & How to Measure Them

How to Get Started Delivering Proactive Customer Service

101 Inspirational Customer Service Quotes

How a Great Customer Experience Can Grow Your Bottom Line

Customer Perception and How to Manage It Effectively

How to Improve Customer Loyalty With Customer Effort Score

10 Techniques for Collecting Voice of the Customer Data

Holiday Customer Service: 6 Tips for Scaling Support Spikes

A Founder’s Guide to Building a Customer-Focused Company

How to Identify and Optimize Customer Experience Touchpoints

13 Response Templates for Tricky Customer Service Emails

5 Ways to Automate Support Without Degrading Service

5 Simple Knowledge Base SEO Tips Anyone Can Follow

9 Example Customer Service Goals for Your 2025 Strategy

How to Write Support Emails Your Customers Will Love

7 Steps to Build a Thriving Customer Service Team

4 Meaningful Customer Satisfaction Metrics, Compared

Tips for Finding Your Perfect Customer Service Career Path

Customer Support: Definition, Importance, and 8 Essential Tips

Writing an Effective Apology Letter to Customers (+ 5 Examples)

Customer Service Experience: Definition, Tips, & Examples

8 Companies with Exceptional Customer Service + Helpful Tips

6 Proven Strategies for Building a Customer-Centric Company

7 Tips for Becoming a SaaS Support Professional

How to Create an Inspiring Customer Service Philosophy

Step-By-Step Guide: How to Handle Customer Complaints

Time To Resolution: What It Is, Why It Matters, and How to Reduce It

5 Practical Ways to Automate Ecommerce Customer Service

Guide to Customer Relations: Definition, Benefits, and Tips

Customer Appreciation Ideas: 17 Ways to Thank Customers

10 Ways to Deliver Consistently Great Customer Service

An Overview of NPS for Customer Service Teams

10 Unforgettable Customer Service Stories

12 Customer Service Phrases to Use (+ 8 You Should Avoid)

COVID-19's Impact on Customer Service Volumes

9-Step Guide to Switching Help Desks

How to Write a Value Proposition (+ 6 Modern Examples)

Customer Satisfaction Surveys: A Comprehensive Guide

The Ultimate Guide to Ecommerce Customer Service in 2025

18 Knowledge Base Examples That Get It Right

The 9 Best Shared Inbox Software in 2025

Crisis Communication Tips for Customer Service Teams

Creating Knowledge Base Videos: Tips, Tools, and Examples

Will AI Take My Job in Customer Service?

Live Chat Best Practices and Tips for Customer Service Teams

21 Key Live Chat Statistics for Customer Service Teams

Communicating With Customers During a System Outage

Writing the Perfect Customer Thank-You Note (+ Examples)

The Ultimate Guide to Creating a Customer Knowledge Base

Go-To Scripts for 16 Tricky Customer Service Scenarios

Customer Feedback: Why It’s Important + 7 Ways to Collect It

Color Psychology in Marketing and Branding is All About Context

What is a Support Ticket (& Why We Don’t Use That Term)

7 Shared Mailbox Best Practices You Can Put Into Action

How to Handle Customer Support During Company-Wide Events

Should I Let My Staff Complain About Customers?

Inside Help Scout: How We Triage Our Support Queue

Rolling Out Weekend Support

27 Funny Customer Service Quotes

5 Boring Customer Service Stories

Humanize Your Support With Data

How to Turn Off a Support Channel Gracefully

Why Analytical Reading Is a Must-Have Skill

Communicating Support Successes to the Wider Company

21 Key Customer Service Skills (and How to Develop Them)

How To Write a Good Internal Note

Support Teams and Technical Writers: A Powerful Partnership

3 Strategies for Scaling Up to 24-Hour Customer Service

Customer Support Operations: Description, Responsibilities, and Skills

The Art of Troubleshooting for Customer Support Professionals

What Is Contextual Support, and Why Is It Critical to Live Chat?

Help Your New Hires Rock: 30/60/90-Day Reviews for Support

What to Call Your Customer Service and Support Teams

How to Fire a Customer (The Right Way) in 5 Steps

How to Hire for Chat and Email Writing Skills

The Right Way to Consolidate Your Customer Support Tools

Customer Service vs. Customer Experience: Explained

Customer Support vs. Customer Success: Explained

Customer Service vs. Customer Support: Explained

AI, Curiosity, and the Future of Human Customer Service

11 Strategies to Maintain Customer Intimacy at Scale

Migrating a Customer Query Between Support Channels

4 Ways to Determine What Your Customer Really Needs

Reduce Your Support Load Through Better Product Writing

Turn Support Hunches into Usable Data for Product Teams

Inbox Zero: The Fast, Empathetic Way to Get Your Team There

9 Tips for Delivering Time-Sensitive Customer Service Fast

Working Successfully in a Collaborative Support Model

How to Determine Your Company’s Multichannel Customer Support Strategy

How Mailchimp Bridges the Gap Between Support and Product

Taking Customer Service Beyond Satisfaction

The Future of Self-Service

Customer Service + Marketing = Improved Customer Experience

How to Snag (and Succeed at) a Remote Customer Service Job

Why Support Teams Must Stake a Claim to Revenue

How (and Why) to Respond to Positive Online Reviews

6 Steps to Creating a Customer-Centric Culture

How to Turn Negative Yelp Reviews Into New Customers

How to Revamp Your Knowledge Base Architecture

8 Tips for How to Approach Cross-Cultural Customer Support

Knowledge Base Design Tips for Better Self-Service Support

The Right (and Wrong) Way to Outsource Customer Support

Why Your Customer Service Sucks

What I Learned About Customer Service While Working at A Bookstore

How To Succeed as a Customer Support Manager

How Customer Support Teams Can Maximize Seasonal Downtime

Take It or Leave It: What Help Desk Data Should You Migrate?

How to Master Difficult Customer Service Conversations

How to Write the Perfect Customer Service Resume

How to Break Up With Abusive Customers

What My Mechanic Taught Me About Customer Service

Taking the Right Tone With Customers

How 3 Nonprofits Approach Customer Service

5 People You Need On Your Customer Support Team

How to Build and Optimize Your Customer Support Funnel

Aligning Sales and Support for Long-Term Growth

4 Ways to Find Meaningful Opportunities in Customer Support

Improving Employee Retention in Customer Support

Support Teams Should Have a Seat at the ‘Adult' Table

9 Tips to Improve Your Customer Support Game

Support, Sales, and Marketing Need to Work in Harmony

6 Tips for Delivering Effective International Customer Service

16 Customer Service Tips to Never Forget

Boost Customer Happiness with Exclamations and Emoticons

The 27 Best Customer Service Books

How We Transitioned to 24-Hour Support

Track Requests to Keep Customers Coming Back

Solving Problems Outside Your Domain

5 Big Lessons Support Managers Wish They’d Learned Sooner

7 Tips on How to Say No to Customers

Giving Great GIFs for Better Support

Why All Hands Support Didn’t Work for Our Company
